World Post Day 2025: NIPOST embraces technology, pushes for stronger infrastructure support

As part of activities marking the 2025 World Post Day, the Nigerian Postal Service (NIPOST) has reaffirmed its relevance in the digital era, emphasizing its continued role in communication, logistics, and government revenue generation across the country.

Speaking on Thursday in Jos during a commemorative event themed “Post for People: Local Service, Global Reach,” the Plateau State Postal Manager, Mr. Akaahar Michael, said despite the decline in personal letter writing, NIPOST remains a key player in e-commerce, logistics, and official correspondence.

“Nowadays, people often ask if NIPOST still exists — largely because personal letter writing has significantly declined worldwide. In the past, that was the primary means of communication. However, with technological advancements, personal letters have reduced, but business letters are actually on the rise,” Michael said.

He explained that innovation has strengthened the postal system, particularly through advanced tracking technologies that allow customers to monitor their items from origin to final delivery.

“In the past, when you sent a letter or parcel, you had to wait endlessly without knowing if it was delivered. Today, we can track every item from the point of origin to its destination. This has significantly improved trust and efficiency in postal delivery services,” he added.

Michael noted that NIPOST has diversified beyond traditional mail, handling logistics for institutions such as JAMB and other examination bodies, as well as offering goods transportation services for individuals and businesses.

However, he identified insecurity and poor road infrastructure as major challenges affecting operations in some parts of Plateau State and Nigeria as a whole. “There are areas we can’t access because of insecurity, and in others, the roads are in terrible condition. These issues delay mail and goods delivery. Government intervention is urgently needed to improve infrastructure and ensure the safety of our staff,” he said.

Also speaking, Mr. Sani Aminu, District Stock Manager for NIPOST (Jos District), emphasized that the postal system remains a reliable and professional channel for official correspondence and physical document delivery.

“I often hear people say, ‘Does NIPOST still exist?’ My answer is always the same: yes, we still exist — and we’re functioning actively. Not all organizations accept CVs via email; some still require hard copies, and that’s where we come in,” Aminu said.

He called for greater government support to boost public awareness and improve staff welfare across NIPOST offices nationwide and highlighted NIPOST’s contribution to revenue generation through stamp duty collection, stressing the need for stricter enforcement.

“Many wrongly assume that NIPOST is no longer functional. We need more publicity to enlighten the public. Some of our offices lack basic materials and infrastructure, and morale is low in some areas. Staff welfare needs urgent attention.

“E-commerce is growing rapidly, and NIPOST is part of that delivery chain. We are also involved in stamp duty collection — a vital revenue stream for the government. If enforcement is strengthened, it will boost compliance and internally generated revenue,” he stated.

Some residents in Jos shared their experiences with the service. Mrs. Ngozi Chukwuma commended NIPOST for its efficiency, noting that her recent use of the service to send documents to Abuja took just two days.

Another resident, Mr. Daniel Gyang, encouraged the postal service to further modernize its operations and increase its visibility, especially among younger Nigerians. “Many youths are unaware of the services NIPOST offers today. More outreach and modernization are needed,” he noted.

World Post Day is observed annually on October 9 to highlight the role of the postal sector in everyday life and its contribution to social and economic development globally.